I'll never forget what I learned at the Cracker Barrel restaurant in Mt. Juliet about 3 years ago.
Amanda was our waitress that day and she had 4 stars on her apron. If you don't know, Cracker Barrel servers 'earn' stars on their apron by passing customer service tests and Amanda had the highest rating.
Always ready to learn something, I asked her about the stars and about what her personal philosophophy of customer care was. She said, "Even if you're difficult, I will still take care of you."
Wow! I thought about that for a second. No matter what business you're in, there are difficult people and easy people. Either, or both, are valuable customers or clients.
Amanda never hesitated with her answer. She didn't take any time to think about it. That fact was obviously how she performed her job.
After that, every time I went back to Cracker Barrel ---which was often---I wanted Amanda as my waitress....even though I always tried to be an 'easy' customer.
I think it's good to always try and take the customers side. See things through my clients eyes. I always try and go the extra mile no matter what they are like...to me. I want them to feel like they can always depend on me. Always.
Amanda was our waitress that day and she had 4 stars on her apron. If you don't know, Cracker Barrel servers 'earn' stars on their apron by passing customer service tests and Amanda had the highest rating.
Always ready to learn something, I asked her about the stars and about what her personal philosophophy of customer care was. She said, "Even if you're difficult, I will still take care of you."
Wow! I thought about that for a second. No matter what business you're in, there are difficult people and easy people. Either, or both, are valuable customers or clients.
Amanda never hesitated with her answer. She didn't take any time to think about it. That fact was obviously how she performed her job.
After that, every time I went back to Cracker Barrel ---which was often---I wanted Amanda as my waitress....even though I always tried to be an 'easy' customer.
I think it's good to always try and take the customers side. See things through my clients eyes. I always try and go the extra mile no matter what they are like...to me. I want them to feel like they can always depend on me. Always.
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